Customer Service The Moccasin Store

CUSTOMER SERVICE

100% Hassle-free Guarantee! If you are not satisfied with your order when it arrive, you have 30 days to return your
unworn purchase for a prompt exchange or refund. Please remember that all shipping charges are the customers
responsibility. If your original order was for two or more items and you received free shipping, you will be charged the
original shipping fee if you return any or all that reduce your original order to less than two items.

All returns should be sent to:

Return Center

PO Box 564
St. Germain, WI 54558

All merchandise exchanges must be accompanied

by a check to cover return shipping costs.

Privacy and Security

Thank you for visiting. We've done our best to ensure the security of your online transactions. Security involves making
sure any sensitive information you may provide is handled in a safe and secure manner. If you have any concerns about
ordering electronically, you may call 715-542-3950 to place your order by telephone.

Below we've tried to answer some of the most common questions and concerns about security. If you don't find your
question answered here, contact us by e-mail or by telephone. If we decide to change our privacy policy, we will post
those changes here so that you are always aware of what information we collect and how we use it.

Is it safe to use my credit card to make purchases on our website?

We offer secure online shopping which means that all products on our site can be ordered online using Netscape
Navigator® or Microsoft Internet Explorer® (web browsers that support secure transactions). Your online order is placed
using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn't support
secure transactions, you can place your order by telephone, fax, or regular mail. Please note that if you should see a
padlock at the bottom of your window when placing your order, if you do not please contact us.

Which parts of our website are secure?

The portion our site we've made secure is the checkout area. This area of the website is where you actually purchase
the items you've put into your Shopping Cart. The entire checkout process, from the introduction to seeing your final
confirmation, takes place in a secure environment.

There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate a
secure mode, which is usually located in the lower right or lower left corner of the browser. Specifically, the symbol
could be a "closed" lock or "complete" key (vs. an "open" lock or "broken" key which would indicate normal or
"insecure" mode).

You can also tell when you're in a secure area because the URL to the left of the colon changes from "http" to "https" to
signify that a SSL protocol is being used to communicate with the server (http = HyperText Transport Protocol; https =
HTTP with SSL). In most browsers you'll also see a solid blue line in the upper portion of the browser's window which is
another visual aid indicating you're browsing a secure area.

Most of the activity on our site involves the viewing of content we've prepared and made accessible to all visitors, so
there is no need for these pages to be "secure." With a product page, for example, no security risk exists because there
is no information being exchanged.

Privacy statement

We will protect your privacy. We do not sell, trade, or rent your personal information such as your name, purchase or
email information to others. Under no circumstances will we sell, trade, or rent your personal information to others.

Email

We may use our customer's email addresses to confirm orders, update order information and to notify you of anything
else pertaining to your order. If you are interested we will also use your email address as a means to update you with
respect to sale events and special notice.

If you have any questions about any of these policies, please feel free to contact us at sales@themoccasinstore.net